Privacy Policy

1. Information We Collect

Depending on your interaction with LogisticKart, we may collect the following information:

Personal Information

Your name, mobile number, email address, and preferred contact details.

Relocation Information

Pickup and delivery locations, moving dates, service requirements, inventory details, and vehicle transportation information.

Communication Records

Relevant details from emails, telephone calls, WhatsApp messages, and customer support interactions.

Transaction Information

Booking references, payment status, transaction identifiers, receipts, and refund requests, where applicable to our role.

Technical Information

Depending on our website configuration, we may collect IP addresses, browser details, device information, website usage data, and technical logs.

Please provide only the information necessary for your inquiry.

2. How We Use Your Information

We may use your information to:

• Respond to inquiries and provide relevant service information.
• Facilitate quotations and connect you with transport partners.
• Coordinate bookings and communicate scheduling changes.
• Process applicable payments, cancellations, and refunds.
• Respond to complaints and resolve service-related concerns.
• Maintain website security and improve functionality.
• Meet legal, regulatory, and record-keeping obligations.
• Send promotional communications where permitted by law and supported by the required consent.

We use personal information for purposes relevant to your inquiry, our services, and our legal obligations.

3. Sharing of Personal Information

We may share relevant information with the following parties when necessary.

Transport Partners

Your name, contact details, pickup and delivery locations, moving dates, and service requirements may be shared with suitable packers, movers, or transporters to facilitate quotations and services.

Technology Providers

Website hosting, communications, security, and technical service providers may process information necessary to support our operations.

Payment Providers

Where electronic payments are supported, relevant transaction information may be processed by the applicable payment provider.

Legal Authorities

Information may be disclosed where required or permitted by applicable law.

Business Transfers

Information may be transferred as part of a merger, acquisition, or restructuring, subject to applicable legal requirements.

We do not treat an inquiry as unrestricted permission to use your personal information for unrelated purposes.

4. Cookies and Website Technologies

Our website may use cookies or similar technologies to support functionality, remember preferences, improve performance, and understand website usage.

The specific technologies depend on our website configuration. Where required, we will provide appropriate notice and obtain consent before using non-essential cookies.

You may manage cookies through your browser settings or any preference controls available on our website. Disabling certain cookies may affect website functionality.

5. Data Storage and Retention

We retain personal information for as long as reasonably necessary to respond to inquiries, coordinate services, maintain records, resolve complaints, and meet legal obligations.

Retention periods depend on the nature of the information, the service arrangement, applicable record-keeping requirements, and potential legal claims.

When information is no longer required, it should be securely deleted, anonymized, or otherwise handled in accordance with applicable law and our retention procedures.

6. Data Security

We take reasonable measures to protect personal information against unauthorized access, disclosure, alteration, loss, and misuse.

Depending on our systems and operations, these measures may include access restrictions, technical safeguards, secure communications, and internal procedures.

However, no online platform or electronic storage system can be guaranteed to be completely secure.

Any personal data breach will be assessed and addressed in accordance with applicable legal requirements.

7. Third-Party Websites

Our website may contain links to third-party websites, payment services, or messaging platforms. These services may have their own privacy policies and terms.

LogisticKart does not control all third-party data processing. Users should review the relevant privacy practices before sharing information directly with an external service.

8. Your Privacy Rights

Subject to applicable law, you may have the right to request access to, correction of, or deletion of your personal information, withdraw consent where processing relies on consent, or raise concerns about how your information is handled.

To exercise an applicable right, contact us using the details below. We may need to verify your identity before processing certain requests.

Withdrawing consent does not invalidate processing that was lawful before withdrawal. It may also affect our ability to facilitate a requested service.

9. Children's Privacy

Our services are intended for individuals legally capable of entering into the relevant service arrangements.

We do not knowingly seek to collect children's personal information through our inquiry forms unless collection is legally permitted and appropriate safeguards are in place.

If you believe a child's information has been collected inappropriately, please contact us so we can assess the matter.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, data practices, technology, or legal requirements.

The revised policy will be published on this page with an updated date. Where required by law, additional notice or consent will be provided.

11. Contact Us

For privacy-related questions, requests, or complaints, contact: