Terms & Conditions

1. About LogisticKart

LogisticKart is an online platform that helps customers connect with relocation and transportation service providers across India. Our services include:

• Household shifting and residential relocation.
• Office and commercial relocation.
• Car transportation.
• Bike and two-wheeler transportation.
• Local and interstate relocation.

Depending on the arrangement, LogisticKart may facilitate inquiries, quotations, communication, and coordination between customers and independent transport partners. The responsibilities of each party depend on the applicable booking agreement.

2. Eligibility and Customer Responsibilities

You must be legally eligible to enter into a binding agreement to book services through LogisticKart.

Customers are responsible for providing accurate information, including contact details, pickup and delivery addresses, moving dates, inventory details, and transportation requirements.

You must also:

• Review quotations and service conditions before confirming a booking.
• Disclose fragile, valuable, restricted, or special-handling items.
• Ensure that goods and vehicles can legally be transported.
• Make payments according to the agreed terms.
• Communicate changes to the booking promptly.
• Keep relevant booking confirmations and payment receipts.

Providing false information or using the website for unlawful activities is prohibited.

3. Quotations and Pricing

Service prices may depend on distance, shipment volume, packing requirements, vehicle type, labor, location accessibility, and other applicable charges.

Prices displayed on the website or communicated during an inquiry may be indicative unless expressly confirmed as a final quotation.

Customers should confirm the total price, included services, exclusions, payment schedule, and potential additional charges before booking.

Any additional charges must comply with the agreed service terms and applicable law.

4. Bookings and Scheduling

Submitting an inquiry does not guarantee service availability or confirm a booking.

A booking is confirmed only after the applicable confirmation requirements have been met.

Pickup and delivery schedules depend on the selected service provider, route, and operational circumstances. Customers should communicate changes to addresses, dates, inventory, or other requirements as early as possible.

Changes may affect pricing and availability. Any revised terms should be communicated and agreed upon where required.

5. Transport Partner Responsibilities

Independent transport partners are responsible for performing the services they accept, subject to their agreements and applicable law.

Their responsibilities may include handling goods or vehicles, arranging transportation, meeting agreed schedules, maintaining required authorizations, and providing relevant service documentation.

Customers should verify the provider's identity, quotation, payment arrangements, insurance coverage, and service conditions before confirming a booking.

Nothing in these terms excludes responsibilities that LogisticKart has expressly accepted or cannot lawfully exclude.

6. Payments and Refunds

Payments may be collected by LogisticKart or directly by the relevant transport partner, depending on the booking arrangement.

Customers should verify the payment recipient and obtain appropriate receipts.

Cancellation conditions, refund eligibility, and processing timelines are governed by our Refund Policy and any applicable booking-specific terms.

Refund requests should include the relevant booking reference, transaction details, and reason for the request.

Nothing in these terms removes any refund rights available under applicable law.

7. Loss, Damage, Delays, and Insurance

Transportation may involve risks associated with handling, loading, unloading, road conditions, weather, and other circumstances.

Customers should inspect goods or vehicles upon delivery and promptly report any apparent damage or discrepancy to the relevant service provider.

Where insurance is offered, customers should review the coverage, exclusions, insured value, and claims procedure. A booking does not automatically establish that insurance has been purchased.

Liability for loss, damage, delays, or service failures will be determined by the applicable agreement, the circumstances, and applicable law.

8. Website Use and Intellectual Property

We make reasonable efforts to maintain accurate website information and reliable access. However, website content, pricing information, and service availability may change, and uninterrupted access cannot be guaranteed.

Website content, branding, graphics, and other protected materials may not be reproduced or commercially used without appropriate permission, except where permitted by law.

Users must not misuse the website, attempt unauthorized access, interfere with its operation, submit fraudulent inquiries, or engage in unlawful activities.

9. Privacy and Data Protection

Personal information submitted through LogisticKart is handled in accordance with our Privacy Policy and applicable data protection requirements.

Relevant enquiry information may be shared with suitable transport partners to facilitate quotations and requested services.

10. Limitation of Liability

To the extent permitted by law, LogisticKart is not responsible for losses arising solely from the independent conduct or contractual non-performance of a transport partner where LogisticKart has not assumed responsibility for that service.

Any limitation of liability will depend on LogisticKart's actual role, the applicable agreement, and the circumstances of the loss.

Nothing in these terms excludes liability or restricts consumer rights that cannot legally be excluded or restricted.

11. Complaints and Dispute Resolution

Customers may contact LogisticKart regarding platform-related concerns or seek assistance with service-related complaints.

Where a dispute cannot be resolved informally, the parties may pursue remedies available under applicable law. Nothing in these terms prevents a customer from approaching a competent consumer commission or other authorized forum.

12. Governing Law

These Terms & Conditions are governed by the laws of India. Court proceedings will be subject to the jurisdiction of competent courts as determined under applicable law, without excluding any legally available consumer remedies.

13. Changes to These Terms

LogisticKart may update these terms to reflect changes in its services, operations, or legal requirements. Updated terms will be published on this page with a revised date.

14. Contact Us

For questions about these Terms & Conditions, contact: